PRIVACY POLICY

Last Updated: 4 November 2025

This Privacy Policy explains how Mackenzie Country Valuations (“we”, “our”, “us”) collects, uses, and protects personal information in accordance with the New Zealand Privacy Act 2020.

1. What We Collect

We collect personal information when you:

  • Submit the contact form on our website; or

  • Communicate with us by email or phone; or

  • Visit our website, which uses analytics and cookies.

The information we may collect includes:

  • Your name, email address, and phone number;

  • Property address or enquiry details;

  • Additional property information and intended use of valuation;

  • Technical data such as IP address, browser type, and device information collected via cookies and analytics tools (e.g. Google Analytics).

2. How We Use Your Information

We use personal information to:

  • Respond to your enquiries and provide requested information;

  • Maintain records of communications and potential client contacts;

  • Analyse website performance and improve our services;

  • Comply with legal and professional obligations.

We do not sell or rent personal information to third parties.

3. How We Collect Information

Personal data is collected directly when you complete the contact form or email or phone us, and automatically via cookies and analytics when you use the website.

4. Cookies and Analytics

Our site uses cookies and Google Analytics to understand visitor behaviour and improve user experience. Cookies do not identify you personally but may record your IP address and browsing activity.
You can disable cookies through your browser settings, although some website functions may then be limited.

5. Storage and Security

We store contact-form submissions, emails and property information and maintain them in secure, password-protected systems. Reasonable safeguards are in place to prevent unauthorised access, alteration, disclosure, or loss.

6. Disclosure of Information

We may share limited information with:

  • Website-hosting and email-service providers who assist us in operating the site; and

  • Authorities if required by law.

All such parties are required to maintain appropriate confidentiality and security.

7. Access and Correction

You may request access to or correction of your personal information at any time by emailing michelle@mackenzievaluations.co.nz.
Requests will be handled in accordance with the Privacy Act 2020.

8. Retention and Deletion

We keep personal information only as long as needed for the purpose it was collected or as required by law.

9. International Transfers

Some data (such as website analytics) may be processed using overseas servers. We take reasonable steps to ensure that any overseas provider offers comparable privacy protections.

10. Your Rights and Complaints

If you believe your privacy has been breached, contact us at michelle@mackenzievaluations.co.nz.
If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new “last updated” date.